StateShield Privacy Policy

• Personal Information: Name, email, phone number, property address, mailing address, membership and appointment information.
• Property Information: Home characteristics, inspection notes, inspection photographs, Home Health Score, maintenance history, service history, and Home Health Reports.
• Payment Information: Payments are securely processed through authorized payment providers. StateShield does not store full credit card numbers.
• Website Information: IP address, browser type, device information, pages visited, cookies, and analytics data.

We use your information to manage memberships, schedule appointments, generate Home Health Reports, calculate Home Health Scores, track StateShield Credits, process recurring payments, respond to support requests, improve our services, send reminders and updates, and comply with legal obligations. We do not sell your personal information.

Inspection photos are used to document findings, support recommendations, generate your Home Health Report, and maintain historical records. We will not use identifiable photos of your home for marketing without your written permission.

We collect information related to your Credits balance, redemption history, and membership activity to administer the StateShield Credits Program.

All membership payments are processed by secure third-party payment processors. StateShield does not store full payment card information.

We may share information with payment processors, scheduling platforms, technology providers, inspection personnel, customer support providers, and government agencies when required by law. These providers are expected to protect your information. This does not apply to text messaging opt-in data and consent, which is not shared with any third parties (see Section 11).

StateShield uses commercially reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

You may request access to, correction of, or deletion of eligible personal information, update your contact information, and cancel your membership according to the Membership Agreement.

Our website may use cookies and similar technologies to improve your experience and understand website usage. Cookie preferences can be managed through your browser.

StateShield services are intended for adults and homeowners. We do not knowingly collect personal information from children.

StateShield may send a single SMS appointment-confirmation message when a customer books an appointment and expressly agrees to receive that confirmation. Only a clear “yes” to Ava’s SMS permission question triggers the message. StateShield does not send promotional or marketing text messages through this consent flow. Message frequency is one confirmation per booked appointment. Message and data rates may apply. Reply STOP to opt out; reply HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. For the exact consent language and disclosures, visit stateshield.app/sms-consent. That page also links to StateShield’s Privacy Policy and Terms of Service.

We may update this Privacy Policy from time to time. Material changes will be communicated when required by law.